We want our clients to be 100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail before making a purchase.
However, if you are dissatisfied with your order for any reason, you can return your unused items within 7 days of receipt for a prompt refund or exchange. Refunds for items returned within 7 days of the reception date will be credited in the full amount, in the mode of original payment, minus the shipping charge subject to the following:
- Return must be accompanied by the official Hanro Gulf Order Invoice and Return Reference number
- Merchandise must not be worn, altered, or washed.
- Merchandise with all the original packaging and garment tags still attached.
- Merchandise on Sale/Special Promotions may not be exchanged/refunded
- For hygienic reasons, unfortunately underwear cannot be returned or exchanged
- Hanro Gulf reserves the right to refuse any return that does not meet the above criteria
All customers should email us at firstname.lastname@example.org with their Order ID & reason for return. We will then issue you a Return Reference Number that you should include inside of your return, along with the original Order Invoice. We are happy to guide you through the process.
Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. It is advisable to send returned items by known courier companies like, ARAMEX, FedEX, DHL, UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.
Although we are very thorough in checking all items before dispatch, if you do receive a damaged item, please let us know by email at email@example.com quoting your Order Number, the description of the damage and an image. Please note that any claim for damaged goods or missing items must be received within 2 business days of receipt of the package. Once we receive your request, we will confirm & dispatch a courier to collect the item. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and notify you with an estimated dispatch date of the replacement. You will not be charged for the shipping fee of the replacement item.
If the item is not available in stock, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days
After a customer makes a payment online, they must cancel the order within 24 hours (1 day) to reverse the transaction.